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Shipping
Once your piece of jewellery has been made, Australian orders are shipped via insured Australia Post Express or DHL.
Domestic shipping can take between 1 to 5 business days, depending on your location.
Shipping within Australia when spending over $500AUD is complimentary, otherwise it is $20AUD.
International orders are shipped via DHL and is complimentary for orders over $500AUD, otherwise international shipping is $80AUD.
Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping
Resizing
To ensure your ring is the perfect fit, we offer one complimentary resize up to 2 sizes (up or down) within 24months of purchase.
To redeem your complimentary resize, please reach out to us at customercare@sarahgardnerjewellery.com to obtain an RA Number (return authorisation number) and further resizing instructions.
Any subsequent resizing requests, size adjustments beyond 2 sizes, or resizing requests that fall outside the initial 24month period will incur a resizing fee. For further information, please get in touch with our customer care team to obtain a quote.
Return shipping is not included with our resizing service and any relevant shipping fees will be quoted by our customer care team at the time of your request.
Please note that any changes to your ring size whilst your piece is in production, will incur a remake fee of up to $550.00AUD depending on the level of adjustment required.
Returns
We do not refund, but will gladly exchange for another item of equal value within 30 days of sale. Any jewellery that has been personalised, worn, altered or resized will not be exchanged.
Warranty
We pride ourselves on our workmanship and offer a 24 month warranty. Our warranty excludes coverage due to wear and tear and/or negligence.
Any repairs or work not completed by Sarah Gardner Fine Jewellery will void this warranty. This warranty does not cover loss, accidental breakage and general wear and tear.
If you experience any issues with your purchase, please contact our customer care team.
